Post by billy on Dec 6, 2008 12:20:00 GMT -4
By now you all have received your increased charges from Cox Cable for what they purport to be increased fuel and operating costs as a result. I am calling BS. Here's my story:
I am sitting at my desk watching a man w/ a bush hog mowing an adjacent lot. He runs over the green junction box. This amazingly cuts off the cable and internet to several homes. I pick up my telephone and I call Cox and tell them what I have just witnessed. They tell me that this is not enough evidence to determine the problem. I calmly explain that I watched it being run over and at that very moment my services failed. They said there were no other complaints of an outage in my area and it had to be at my home. I would have to make an appointment for a "technician" to come to my home. I say fine but I may not be there. This should not be a problem because once they test the line outside of my home they will see no signal reached the house. They reply that I will be charged a fee if I am not there. To no avail I explain I have to work and that it's not like I sit around all day video taping fish eating a hot dog. Resigned to my pitiful fate at the hands of the monopolistic service provider I promptly begin drinking vodka in the middle of the day. This helps alleviate the pain.
I go and speak to my neighbors and they say they have called it in as well and were told the same thing- that no other customers in their area were without service. I call Cox and report my findings and they tell me I am wrong. What they seem to really infer is that I may be less than honest. I take another drink.
3 days later a borderline retard shows up at my home and takes a bunch of silly tests. I walk this 'special' individual over to the mangled box/mushroom/whatever and I ask if this could be the problem. He says he doesn't know. They have to send a more qualified "technician" out.
2 days later the new tech shows up and tells me my cable is out because the box is mangled. I walk to my daughters room and paste some stars and smiley faces to a sheet of paper and hand it to him as a reward. He tells me he does not have the parts to fix it. I ask why he bothered coming and he gets glassy eyed and appears annoyed by a customer asking questions. He explains to me only a handful of individuals on this planet understand the intricacies of coax cable. I then ask for my smiley faces back and resume drinking.
2 days later another tech shows up and tells me the same thing. I go to town for more Vodka.
Almost two weeks after the outage a man shows up, a couple of them actually and repairs the junction that was damaged by the mower. I ask him how many Cox "technicians" it takes to change a light bulb and oddly he seems amused. He says the other fellas were sub contractors and were stupid. I tell him that it was odd that one of them was driving a Cox Cable van. I do not press him too hard though as I know he cannot fix Cox's business practices. Plus he was kinda' funny.
I call Cox to review my ordeal. A woman speaks with me(in very poor english although she is local) and she has no answers. I strongly believe they are not allowed to make any comments that are not on a sheet of paper in front of them. I ask for a credit on my bill. She attempts to steer the subject to something else. She actually tried to sell me more services and get a second phone number which I imagine is for collections if I ever fall behind in my payments. I request to be transfered to an Indian call center for better results. This gets me nowhere but I do finally get a credit on my bill.
The cherry on top is that we get to pay for their additional fuel and operating costs for these so called 'services.'. All the while some basic oversight could be more profitable than our increased bills. I would not be surprised to find they have drafted a request for bail out funds. I have thought of canceling all of my services but I simply do not have the energy or spare vodka to make the call.
Cheers!
I am sitting at my desk watching a man w/ a bush hog mowing an adjacent lot. He runs over the green junction box. This amazingly cuts off the cable and internet to several homes. I pick up my telephone and I call Cox and tell them what I have just witnessed. They tell me that this is not enough evidence to determine the problem. I calmly explain that I watched it being run over and at that very moment my services failed. They said there were no other complaints of an outage in my area and it had to be at my home. I would have to make an appointment for a "technician" to come to my home. I say fine but I may not be there. This should not be a problem because once they test the line outside of my home they will see no signal reached the house. They reply that I will be charged a fee if I am not there. To no avail I explain I have to work and that it's not like I sit around all day video taping fish eating a hot dog. Resigned to my pitiful fate at the hands of the monopolistic service provider I promptly begin drinking vodka in the middle of the day. This helps alleviate the pain.
I go and speak to my neighbors and they say they have called it in as well and were told the same thing- that no other customers in their area were without service. I call Cox and report my findings and they tell me I am wrong. What they seem to really infer is that I may be less than honest. I take another drink.
3 days later a borderline retard shows up at my home and takes a bunch of silly tests. I walk this 'special' individual over to the mangled box/mushroom/whatever and I ask if this could be the problem. He says he doesn't know. They have to send a more qualified "technician" out.
2 days later the new tech shows up and tells me my cable is out because the box is mangled. I walk to my daughters room and paste some stars and smiley faces to a sheet of paper and hand it to him as a reward. He tells me he does not have the parts to fix it. I ask why he bothered coming and he gets glassy eyed and appears annoyed by a customer asking questions. He explains to me only a handful of individuals on this planet understand the intricacies of coax cable. I then ask for my smiley faces back and resume drinking.
2 days later another tech shows up and tells me the same thing. I go to town for more Vodka.
Almost two weeks after the outage a man shows up, a couple of them actually and repairs the junction that was damaged by the mower. I ask him how many Cox "technicians" it takes to change a light bulb and oddly he seems amused. He says the other fellas were sub contractors and were stupid. I tell him that it was odd that one of them was driving a Cox Cable van. I do not press him too hard though as I know he cannot fix Cox's business practices. Plus he was kinda' funny.
I call Cox to review my ordeal. A woman speaks with me(in very poor english although she is local) and she has no answers. I strongly believe they are not allowed to make any comments that are not on a sheet of paper in front of them. I ask for a credit on my bill. She attempts to steer the subject to something else. She actually tried to sell me more services and get a second phone number which I imagine is for collections if I ever fall behind in my payments. I request to be transfered to an Indian call center for better results. This gets me nowhere but I do finally get a credit on my bill.
The cherry on top is that we get to pay for their additional fuel and operating costs for these so called 'services.'. All the while some basic oversight could be more profitable than our increased bills. I would not be surprised to find they have drafted a request for bail out funds. I have thought of canceling all of my services but I simply do not have the energy or spare vodka to make the call.
Cheers!
